Refund Policy

1.Scope

This policy covers requests for refunds, withdrawals and account closure on SkillRush, operated by Legal Entity. Using the Platform means accepting the terms below.

2.Entry fees and purchases

Entry fees, deposits and in-game purchases are final and not refundable, save in the narrow circumstances set out in Section 3.

Winner Coins are promotional credits. They hold no monetary value and are never refundable or withdrawable, whatever the circumstances.

3.When a refund may be considered

Three situations qualify:

• An unauthorised transaction, meaning a payment made without your knowledge or consent
• A duplicate charge, where the same transaction was processed more than once in error
• A technical failure on our side, verified, that prevented access to a paid feature or match

Refunds are not given for:

• Losing a match, or any outcome you were unhappy with
• Mistakes made when entering a room or placing an entry
• Disqualification arising from a breach of our Terms of Service
• Failure to complete KYC or withdrawal verification

3.1 Making a Request

Write to support@skillrush.online within seven days of the transaction. Include your account details, the transaction reference and an explanation of what went wrong. Approved refunds return to the original payment method, on the timescale our payment provider sets.

4.Withdrawals

4.1 Eligibility

You may request a withdrawal of your available Joy Coins balance whenever you like, provided that:

• Your identity has been verified under our KYC requirements
• Your account is in good standing, with no dispute or investigation open
• The amount consists solely of eligible Joy Coins, not Winner Coins or promotional credit

4.2 How It Works

Withdrawals go to a verified payment method registered to your account. We may ask for further documentation before releasing funds. Review and processing usually take three to seven business days, though the transfer itself depends on your payment provider and your jurisdiction.

4.3 Delays and Refusals

We may delay or decline a withdrawal where there are reasonable grounds to suspect fraud, money laundering or a breach of these Terms. A pending withdrawal may be cancelled if the account is suspended or terminated.

5.Closing your account

Email support@skillrush.online to request closure. Close in good standing and any eligible Joy Coins balance is reviewed for return, subject to identity verification. Winner Coins credits are forfeited on closure.

Where an account is terminated for a policy violation, all balances - eligible Joy Coins included - may be forfeited at our discretion.

6.Dormant accounts

An account with no activity for six consecutive months or more may attract a monthly maintenance fee. You will be told before any such fee is applied.

7.Legal and compliance

Financial activity on the Platform falls under applicable AML, CTF and KYC regulation. The law may require us to restrict, delay or report particular transactions, whatever the user would prefer.

8.Contact

Questions about this policy:

Email: support@skillrush.online Legal Entity main road Registration: 12345678