Contact

1.Support

Email support@skillrush.online for anything to do with your account, a match result, a payment or a technical problem.

We read every message. Response times are usually within 24 hours, and no longer than 48.

To help us resolve things faster, include your username and — where relevant — the match or transaction reference.

2.What to include

Account and login problems: your username and the email address on the account. Never send us your password.

Payment questions: the transaction reference and the date. Do not send full card numbers by email.

Match disputes: the match reference and roughly when it took place.

Identity verification: follow the secure upload link sent to you rather than attaching documents to an email.

3.Responsible gaming

To set limits, request a time-out or arrange self-exclusion, use your account settings or email support@skillrush.online with the word LIMITS in the subject line. Requests of this kind are prioritised.

4.Press and partnerships

Media enquiries and business proposals go to the same address. Mark the subject line PRESS or PARTNERSHIP so it reaches the right person.

5.Company details

Legal Entity main road Registration number: 12345678

Operating SkillRush at https://skillrush.online.

6.Complaints

If something has gone wrong and you are not satisfied with the first reply you receive, ask for the matter to be escalated. Escalated complaints are reviewed by a different member of the team and answered within five business days.

If you remain unsatisfied after that, our Terms of Service set out how disputes are handled under English law.