This policy explains how buying Tokens works in SkillRush, when you can get a refund, and how to control your spending. It forms part of our Terms of Play.
1. What you are buying
When you make a purchase you buy a licence to a number of Tokens, which are added to your club balance. Tokens can only be used inside SkillRush to unlock in-game content and services. They have no cash value, cannot be exchanged for cash and cannot be transferred to another account.
Everything in the game can also be reached by playing, using Tokens earned for free. Buying Tokens is always optional.
2. Prices and payment
- Prices are shown in EUR and include VAT at 20%.
- The minimum purchase is €10. Where a custom amount is offered, the rate is 100 Tokens per 1 EUR.
- Bundles may include extra Tokens; the number you receive is always shown before you pay.
- Payments are processed by our payment provider. Your card details are entered with them and are never stored by us. We keep a record of each order (amount, date, items and status) for accounting, tax and support.
- The charge on your statement will show [STATEMENT DESCRIPTOR].
You will receive an email receipt for every completed order. Your order history is also available in your account.
3. Delivery
Tokens are added to your balance as soon as the payment provider confirms the payment, usually within seconds. If a payment is confirmed but the Tokens have not arrived after 15 minutes, contact us at [SUPPORT EMAIL] with your order reference and we will put it right.
4. Your right to cancel
Under consumer law you normally have 14 days to cancel a contract made online. For digital content such as Tokens, that right ends once supply has begun with your consent. At checkout we ask you to agree to immediate supply and to confirm that you understand you will lose the right to cancel. If you do not agree, you cannot complete the purchase.
This does not affect your rights if what you bought is faulty, not as described or not supplied.
5. Refunds
We will refund a purchase, in full and to the original payment method, where:
- you were charged but the Tokens were never delivered and we cannot deliver them;
- you were charged more than once for the same order;
- the payment was made without your authority and you report it promptly;
- a fault on our side prevents you from using Tokens you bought and we cannot fix it within a reasonable time; or
- the law otherwise entitles you to a refund.
We may also consider a goodwill refund of Tokens you bought within the last 14 days and have not spent, if you ask at [SUPPORT EMAIL]. Goodwill refunds are at our discretion and are limited to one per account in any 12-month period.
When we refund a purchase, the matching Tokens are removed from your balance. If you have already spent them, the balance may become negative until it is restored through play or a later purchase.
We aim to answer refund requests within 2 working days. Approved refunds are sent within 5 working days; your bank may take longer to show them.
6. Disputed payments and chargebacks
If you have a problem with a payment, please contact us first so we can resolve it quickly. If a payment is reversed through your bank, we will remove the related Tokens and may suspend purchases on the account while we look into it. Accounts linked to fraudulent or repeated unjustified chargebacks may be closed.
7. Spending controls
You can set a monthly spending limit from your account settings. Once the limit is reached, further purchases are blocked until the next calendar month. You can lower a limit at any time and the change applies immediately; an increase takes effect after 24 hours. Our Playing Well page explains the other tools available.
8. Payment security
To protect players and the game, we check orders for signs of fraud. We may decline, hold or reverse an order, or ask you to confirm your identity or billing details, where we reasonably suspect misuse of a payment method, a stolen account or an attempt to resell Tokens or accounts. Purchases may only be made from the countries we support.
9. Account closure
If you close your account, any remaining Tokens are lost. Before closing, you may ask us to refund purchased Tokens that are still unspent and were bought within the last 14 days. If we close your account without good reason, or close SkillRush entirely, we will refund purchased Tokens that remain unused.
10. Contact
For anything about an order, email [SUPPORT EMAIL] and include your order reference. Our company details are on the Company Information page.